We want you to be happy with our products but if you feel the need to return an item to us, here's our general policy:
• Unopened Kits. We are happy to provide a full refund of your unopened kit if returned within 90 days. Please contact us beforehand for our return address and to speed up the refund process. A refund to your original payment method will be made as soon as the return is in our hands and in good condition. We recommend using a shipping service that offers tracking and insurance for your protection. Shipping and handling charges both ways are not refundable, unless we had made an error in your order.
• Opened Kits. We usually can't offer a full refund on kits that have been opened. Please contact us us to see what we can do for you.
We are always striving to improve, so if there is any reason you are not satisfied with your kit, please contact us so we can help you or at least find a way of resolving this issue so that it does not happen again.